Q: Are your products sold in stores?
A: We only sell our products online currently. Be sure to sign up for our newsletter for news on our specials, sales, and discount codes .
Q: Do you ship internationally?
A: Yes, we ship allover the world in addition to domestically here in the U.S. Our shopping cart system will calculate the best international shipping rate based on the address entered.
Q: What is the shelf life of your products?
A: Shelf life varies per product since the shelf life of natural products depends on the ingredients contained within the formula. Some ingredients, such as pretty much any essential oil and vitamin E, allow for a much-extended shelf life, while others may dilute the preserving quality of other natural preservatives in our formulas. Based on knowledge of our products and experience, we have the shelf life for every product posted on the product description pages of this website.
Q: Do you offer a money back guarantee or have a return policy on your products?
A: Yes, please read our policy here.
Q: What is your Vitamin E sourced from?
A: Our Vitamin E (pure tocopherols) are sourced exclusively from sunflower oil.
Q: What is your stearic acid sourced from?
A: Our stearic acid is sourced from palm oil.
Q: What is your organic dextrose sourced from?
A: Our organic dextrose is sourced from tapioca root.
Q: Can you accommodate special formulation requests, such as a request for different ingredients, or a different essential oil scent blend?
A: Currently we cannot accommodate special or custom formulation requests due to difficulty in batching these types of requests properly for minimal waste. Also this is in the interest of time and efficient order processing and turnaround for our customers.
Q: Are your products vegan?
A: Bees wax is used in several of our products, such as our natural deodorant and our natural lip balms. Bees wax is something that some vegans choose not to consume or use. The Deep Hydration Conditioner contains silk amino acids which uses the silk proteins from silk worm cocoons (no silk worms are supposed to be harmed in the process, but it is still technically an animal by-product). The Deep Hydration Conditioner also contains honey extract, which is a by-product of bees. Our body lotion and hand lotion contains sodium steroyl lactylate which can contain traces of dairy derivatives.
Our body wash, all of our soaps, and our shampoo are all vegan-friendly products as they contain no animal by-products.
Q: Are your products gluten free?
A: Yes, our products are gluten free. A complete list of ingredients can be found on each product’s respective page on our website. Read more about gluten free body care here : What Ingredients Typically Add Gluten to Skin and Body Care Products?
Q: How do you calculate shipping charges?
A: We use a system that calculates the shipping rates as closely based on the latest USPS (US Postal Service) rates as possible that are in use at the time your order is taken. USPS is the most cost effective method to ship our types of products today, so this is the service we use.
Q: Do your sell wholesale?
A: Currently we are not able to offer competitive wholesale prices, or to offer bulk or wholesale orders, due to the small size and “on demand” nature of our business and product. As we grow this may change.